Shipping Policy
At Antra Coffee, we roast fresh and ship fast — because great coffee shouldn't wait. Here's everything you need to know about getting your order to your door.
Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
Once shipped, orders typically arrive within 3–7 business days across Canada. Delivery times may vary depending on your location and carrier availability.
Where We Ship
We currently ship across Canada. While we are currently focused on our home market, we look forward to sharing Antra internationally in the near future.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders — check at checkout for current offers.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your coffee every step of the way.
Delays & Exceptions
While we do our best to get your order to you on time, occasional delays may occur due to carrier volumes or weather conditions. We appreciate your patience and are always here to help.
Returns & Refund Policy
Your satisfaction matters to us. We stand behind the quality of every bag we roast — and we want to make things right if something goes wrong.
Returns on Coffee
Due to the perishable nature of our specialty roasts, we are unable to accept returns on opened bags. However, your ritual matters to us. If a blend isn't meeting your expectations, please reach out so we can find a solution together.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at support@antracoffee.com. Include a photo of the item and your order number, and we'll arrange a replacement or refund promptly.
Order Cancellations
Orders enter our roasting and fulfillment queue quickly to ensure freshness. If you need to cancel, please contact us within 2 hours of placing your order.
Our Freshness Guarantee
At Antra Coffee, every bag is roasted in small batches to ensure you receive the freshest coffee possible. As a quality-focused, Canadian-owned brand, we're committed to delivering a smooth, satisfying experience — every single cup.
If for any reason you're not happy with your coffee, we want to hear from you. Reach out and we'll do everything we can to make it right.
Have Questions? We're Here.
We're always happy to help. Whether you have a question about your order, our products, or anything else — don't hesitate to reach out.
📧 antracoffee.ca@gmail.com
We aim to respond within 1–2 business days. Thank you for choosing Antra Coffee.